Privacy Policy

GDPR is a chance to serve you better – and continue keeping your data safe. 

Privacy
The personal information collected from customers will be used to fulfill the service provided by Dimmblá. We will not sell, distribute, or lease any personal information to third parties unless we have your permission or are required by law to do so.

For customers to make a purchase at www.dimmbla.com customers must register the following information:

- Full Name
- Address
- Telephone Number
- E-mail Address

Only Dimmblá has access to the information.

The details are passed on to the delivery/shipping company in order for the delivery to be executed.  

Our payment page is hosted by Valitor. No credit card information is ever sent to Dimmblá ehf.

We may collect and process the following data about you:
1. Personally identifiable information – information you provide by registering on the website; details of transactions you carry out through our site for the fulfillment of your orders; if you contact us, we will keep a record of that correspondence for our own records. We will also contact you by telephone if we have a delivery problem or need to talk to you about your order.

2. Aggregate Information: When you used our site we may collect tracking information about your computer, operating system, browser type, domain name of your Internet service provider and the pages your visited on the site but this does not identify any individual. We collect this information for aggregate reporting on the use of the website.

3. We use encryption to protect your credit card information and we only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology. This encryption makes it close to impossible for unauthorised partiies to read credit card information.

User privacy notice

We use your personal information to provide and improve our Services, provide you with a personalized experience on our sites, contact you about your purchase and our Services, provide you customer service, provide you with personalized advertising and marketing, and to detect, prevent, mitigate and investigate fraudulent or illegal activities.

How we use your personal information

You have choices about how we use your personal information to communicate with you, to send you marketing information and how we provide you with customized and relevant advertising.

We use your personal information to provide you with our Services, to comply with our legal obligation, protect your vital interest, or as may be required for the public good. This includes:

• To provide payment processing and account management, operate, measure and improve our Services, keep our Services safe, secure and operational, and to later customize site content that includes items and services that you may like in response to actions that you take.
• To contact you regarding your account, to troubleshoot problems with your account, to resolve a dispute.
• When contacting you for such purposes as outlined above, we may contact you via email, telephone, SMS/text messages, postal mail, and via mobile push notifications.
• We use general location information to ship to you your order.
• To prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities.
  

Marketing

You can choose if you want to sign up to Dimmblá newsletters on Dimmblá's website. Newsletters are sent to registered email. You can control if you choose to change your contact details or unsubscribe anytime by clicking unsubscribe or change contact details on the bottom of the newsletter.

Advertising

We ask for consent when confirming subscription to place ads in the future using data taken from subscribers to find a lookalike audience. If you do not wish to participate in our advertising personalization programs, you can opt-out by changing your contact details on the bottom of the newsletter. The effect of an opt-out will be to stop personalized advertising, but it will still allow the collection of personal information as otherwise described in this privacy notice. We do not allow third parties to track or collect your personal information on our sites for their own advertising purposes, without your consent.

We respect your right to access, correct, request deletion or request restriction of our usage of your personal information as required by applicable law.

• You have the right to know what personal information we maintain about you
• We will provide you with a copy of your personal information on request
• If your personal information is incorrect or incomplete, you have the right to ask us to update it
• You have the right to object to our processing of your personal information
• You can also ask us to delete or restrict how we use your personal information, but this right is determined by applicable law and may impact your access to our Service.

How long we keep your personal information
We retain your personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.

The following factors typically influence retention periods:

• How long is the personal information needed to provide our Services? This includes such things as maintaining and improving the performance of our products, keeping our systems secure, and maintaining appropriate business and financial records. This is the general rule that establishes the baseline for most of our data retention periods.
• Is the personal information sensitive? If so, a shortened retention time is generally appropriate.
• Have you provided consent for a longer retention period? If so, we will retain data in accordance with your consent.
• Are we subject to a legal, contractual, or similar obligation to retain your personal information? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or personal information retained for the purposes of litigation.
• After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner according to our deletion policies.

When you visit or interact with our site or messaging, we or our authorized service providers may use cookies and other similar technologies to help provide you with a better, faster, and safer experience, and for advertising and marketing purposes.

We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration.

Staying Signed in
When you sign in to your account on our website, we give you the option to stay signed in to your account for certain amount of time. If you are using a public or shared computer, we encourage you not to choose to stay signed in. You or any other user of the computer/browser you signed in on will be able to view and access most parts of your account and take certain specific actions during this signed in period without any further authorization. The specific actions and account activities that you or any other user of this computer/browser may take include:

• Check out or add items to your cart
• Purchase an item with PayPal using Faster Checkout (if enabled in your account)
• View or edit the order details
• View the profile page
• Conduct after-sale activities, like leaving Feedback, canceling orders, requesting returns or submitting claims
• If you attempt to change your password, User ID, update any other account information or attempt other account activity beyond those listed above, you may be required to enter your password.
• You can typically end your signed in session by either signing out and/or clearing your cookies. If you have certain browser privacy settings enabled, simply closing your browser may also end your signed in session. If you are using a public or shared computer, you should sign out and/or clear your cookies when you are done using our Services to protect your account and your personal information.

If you have a question or a complaint about this privacy notice you can reach us by sending us email dimmbla@dimmbla.is