Returns & Shipping

• You may return or exchange a product within two weeks (14 days) of order receipt. 
• The product must be returned in new and unused condition along with the original packaging, and clothing tag attached. If the tag is removed then Dimmblá reserves the right to decline the return.
• Our gift cards can't be exchanged for cash. However if you return a product purchased with a Dimmblá gift card the refunded amount will be credited directly back to your Dimmblá gift card.
• Please be aware that discounted products (this includes Pre-Order and Sales items) are not refunded, you can either exchange them for a different item or we give you a voucher.

If we shipped you the wrong product, or it arrived defective or damaged

• We apologize and we will send a replacement or refund you for your purchase, provided the returned item(s) are received back in their original packaging.

• Customers must inspect all packages upon receipt and notify us, within 14 day of any damage or discrepancies. If customers neglect to give notice within this time the customers lose any right to make a claim.

If you ordered the wrong item, wrong size, or simply changed your mind

• We will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging.
• You will be responsible for return shipping costs of non-defective product.
• Dimmblá reserves the right to investigate all claims before authorizing return of the product. Shipment of authorized returns should be made within 30 days of the issuance of the return authorization.

Prior to returning any items please contact us at Dimmblá dimmbla@dimmbla.is.

Shipping within Iceland
Orders within Reykjavik and in rural Iceland will be shipped within 3-5 days with the Icelandic Postal Service (Pósturinn). Shipments are delivered to personal addresses or the nearest local post office.

International Shipping
International orders will be shipped by Icelandic Post within 4-6 weeks or Exprés - EPG within 3-8 days from the order confirmation. A tracking number for each shipment will allow for customers to track their orders at Icelandic Postal website http://www.postur.is/en/. The shipments will be delivered to the order delivery address or the nearest local post office. 

Delivery Time
Customers should expect to receive their orders by Exprés - EPG within 3-8 days or by Icelandic Post within 4-6 weeks from receiving a shipping confirmation. Shipping times may vary, but we work our hardest to get you your order as quickly as possible.

• This does not apply for pre-orders. 

Shipping Terms
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery.

​Please check with your country’s custom office to determine what these additional costs are prior to purchase. Relevant shipments will include a bill from Dimmblá shipping partner, Exprés - EPG. Please note that as your local Customs Bureau imposes these charges, we are unable to state the exact amount you will need to pay. If customers choose to accept these shipping terms, they will be responsible for all customs charges applied to their shipments upon their arrival. In addition, should customers request an exchange then they will also be charged taxes and duties on the new item.

Shipping Charges
We offer free shipping to our international customers by Icelandic Post for orders exceeding $100.

Please make sure your shipping address is correct. Orders that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. Any additional shipping costs are nonrefundable.

Countries We Ship To
Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, United States US, Vatican City, Åland Islands.